← Services

Ongoing support

Systems that keep improving after launch

After handover we stay on to monitor, fix, tune and extend what we built, on a cadence agreed with you.

Built to move

  • Time to fix what breaks (target: lower)
  • Team adoption (target: higher)
  • Fit to how you sell today (target: higher)
  • MonitoredRuns, failures and running costs watched, not left alone.
  • TunedScoring rules, prompts and checks adjusted as your pipeline changes.
  • ExtendedNew signals, fields and features as the team asks for them.

A regular rhythm, not a ticket queue

Each cycle checks what the systems produced, fixes what broke, and ships the next improvement.

Support cycleGoldmine, The Brief, Data foundation

This cycle

  • Monitor

    Every scheduled run checked. One failed sync retried and cleared.

  • Fix

    A brief was missing a meeting booked from a shared calendar. Fixed and tested.

  • Tune

    Ghosting rule moved from three silent channels to four, after the team asked.

  • Extend

    A new signal for webinar attendance, scoped for next cycle.

Review with your team

What ran
Every job, with failures and running costs.
What changed
The fixes and tuning above, documented.
What's next
The improvement you choose for the next cycle.

The cadence is agreed with you at the start.

Covers

  • Goldmine
  • The Brief
  • Data foundation
  • Email outreach infrastructure
  • Marketing Studio
  • Custom builds

The build, at a glance

Support covers any system we have built for you.

Inputs

  • Your live systemsEverything we built for you
  • Your team's requestsWhat they want next
  • Run historyJobs, failures, costs

Engine

  • MonitoringFailures caught and fixed
  • TuningRules and prompts kept current
  • ImprovementsNew signals and features

Outputs

  • A regular reviewWhat ran, what changed, what is next
  • Fixes shippedTested before they go live
  • Updated documentationKept in step with the system

Controls

  • Still yoursEverything stays in your accounts
  • You approve changesNothing major ships unannounced
  • Cadence you chooseAgreed at the start

What we need from you

  • A system Panoramica has built for you
  • A named owner on your side
  • Access to the systems we support

Not included

  • New systems from scratch: that is a custom build
  • Guaranteed response times, unless agreed
  • Tools we did not build or integrate

Does it fit?

Which of these are true for you?

Tick the ones that apply to see a verdict.

Not yet if nothing has been built. Start with a service or a custom build.

Book a call (opens in a new tab)

Price

Pricing

Pricing on request

Priced by the systems covered and the cadence.

Inquire about pricing

How it starts

  1. Book a call
  2. We agree what is covered and the cadence
  3. Support starts at handover

Common questions

What does ongoing support cover?

Monitoring, fixes, tuning of rules and prompts, and new features, for the systems we have built for you.

How often do we review?

On a cadence agreed with you at the start.

Is it required?

No. Every build is handed over documented, so you can run it yourselves. Support is there if you want it.

How is it priced?

By the systems covered and the cadence. Inquire about pricing to get the figure.

Ongoing supportPricing on request

Book a call (opens in a new tab)