Privacy Policy

1. Introduction

Panoramica Solutions Ltd (“Panoramica”, “we”, “our”, or “us”) respects your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit panoramica.solutions or engage with our services, including consulting, automation solutions, frameworks, and communications.

2. Information We Collect

We may collect the following types of information:

• Contact Information – name, email address, company, and role when you contact us, book a call, subscribe to updates, or complete a form.
• Professional & Business Information – details shared during discovery calls, workshops, consulting engagements, or ongoing collaborations.
• Technical Data – IP address, browser type, device information, and usage analytics (e.g. via privacy-conscious analytics tools).
• Client Data (Project Work) – where required to deliver contracted services, we may access systems, workflows, or data environments strictly on a need-to-know basis and under contractual confidentiality.

We do not sell personal information.

3. How We Use Information

We use collected information to:

• Respond to enquiries and deliver requested services
• Manage client relationships and project communications
• Share updates, insights, or newsletters (unsubscribe anytime)
• Improve our website, tools, and frameworks
• Meet legal, regulatory, or contractual obligations

4. Data Sharing

We may share limited information with:

• Trusted service providers (e.g. email, analytics, hosting, CRM)
• Legal or regulatory authorities where required by law

We never sell, rent, or trade user data.

5. Data Retention

We retain personal data only for as long as necessary to fulfil its purpose or comply with legal requirements.
Client project data is handled in line with the terms of each engagement and applicable law.

6. Security

We apply reasonable technical and organisational safeguards to protect personal data.
That said, no system is infallible, and absolute security cannot be guaranteed.

7. Your Rights (GDPR & CCPA)

If you are located in the UK, EU, or California, you may have the right to:

• Access, correct, or delete your personal data
• Request data portability
• Object to or restrict processing
• Withdraw consent at any time (where applicable)

To exercise these rights, contact:
📧 lorenzo@panoramica.solutions

8. International Data Transfers

Data may be processed in the UK, EU, US, or other jurisdictions where we or our service providers operate.
Where applicable, we use appropriate safeguards consistent with GDPR requirements.

9. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

10. Contact

If you have questions about this policy or our data practices, contact:

📧 lorenzo@panoramica.solutions
🏢 Panoramica Solutions Limited – London, United Kingdom.